Guides and fixes live in the forum. If it is about your account or your server, write to us directly.
Loading system status
Usually answered within 48 hours
Staffed 9am-10pm, weekends too
German and English
Status page →Depending on what it is about: the wrong one only costs you time.
Every answer from a human
Quick questions, finding players, help from others. Someone from the team is there during the day.
Guides, setups and solved cases: everything that has to be findable again. Reading needs no account.
Anything about invoices, contracts or server data. Write from the address you ordered with.
Check yourself first: much of this is faster in the panel than any answer from us.
Contact form
Goes as mail to [email protected], the reply comes to your address, usually within 48 hours. You do not need an account.
We store what you enter only to handle your request. More in the privacy policy.
What happens next
Receipt confirmed
Immediately by mail, with a reference number.
Someone looks into it
For server questions we check the log first.
Answer within 48 hours
Usually much sooner; during an outage, at once.
So one message is enough
Straight to the right place, that saves a hand-off.
Addresses are in the imprint too
Become a partner
Creator programme and collaborations.
[email protected]Press
Interviews, logos, press kit.
[email protected]Report abuse
A rule violation on a server.
[email protected]Work with us
Speculative applications welcome.
[email protected]